Privacy Policy

Effective Date: [ 21 Jul 2026]

Welcome to e2Connect (“e2Connect”, “we”, “our”, or “us”).

We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

1. About e2Connect

e2Connect is a technology platform based in Kerala, India, that helps connect customers with verified service providers through secure digital communication.

To help maintain the integrity, trust, and safety of our platform, we verify service providers before they are connected with customers. 

2. Information We Collect

Depending on the services requested, we may collect the following information:

Personal Information

•  Full Name

•  Mobile Number

•  WhatsApp Number

•  Residential or Business Address

•  PIN Code

• Photograph

Verification Information

Where applicable, we may request:

•   Government-issued identity document(s), where applicable (such as Aadhaar, PAN, Driving Licence, Passport, Voter ID, or another valid government-issued identification document).  

•    Police Clearance Certificate (PCC)

Payment Information

We may collect information necessary to process subscription or platform service fee payments through authorised payment service providers.

Location Information

Where necessary to facilitate a requested service, we may collect your location information (GPS) when you voluntarily provide or share it with us. 

Information is collected only when you voluntarily submit it through our website, enquiry forms, WhatsApp, telephone calls, email, or other communication channels.

3. How We Use Your Information

We use your information to:

•      Verify the identity of service providers.

•      Connect customers with verified service providers.

•      Respond to enquiries and support requests.

•      Process subscription or platform service fee payments.

•      Facilitate communication between customers and service providers.

•      Improve and enhance our platform and services. 

•      Prevent fraud and unauthorised activities.

•      Comply with applicable legal requirements.

4. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only when necessary:

•       To facilitate the services or communications you request. 

•         With trusted third-party service providers that support our platform operations, including payment processing and secure data management.

•         Where required by law or by a competent government authority.

•         To protect the rights, safety, and security of e2Connect, its users, or the public.

5. Data Security

We are committed to protecting your personal information and implement reasonable administrative, technical, and organisational measures to safeguard it against unauthorised access, disclosure, alteration, misuse, or loss.

Personal information and verification documents are maintained in electronic form using trusted service providers. Operational data is intended to be stored on servers located in India in accordance with our business practices and applicable legal requirements. We do not intentionally maintain physical copies of verification documents unless required by applicable law.

While we take reasonable steps to protect your personal information, no security measure or method of electronic storage or transmission can guarantee absolute security. We continually review and improve our security practices to help protect the information entrusted to us.

6. Data Retention

We retain your personal information only for as long as necessary to:

•        Provide our services.

•        Complete verification processes.

•       Meet legal or regulatory obligations.

•       Resolve disputes.

•       Protect our legitimate business interests.

When personal information is no longer required, it will be securely deleted or anonymised, where reasonably practicable and subject to applicable legal requirements. 

7. Your Rights

Subject to applicable law, you may request to:

•      Access your personal information.

•       Correct inaccurate information.

•       Update your information.

•       Request deletion of your personal information.

To exercise these rights, please contact us using the details provided below.

8. Data Deletion Requests

If you wish to request deletion of your personal information, please contact us by email.

We will review your request and respond in accordance with applicable laws. Certain information may be retained where required to comply with legal obligations or to prevent fraud.

Email: e2connectadmin2@gmail.com

9. Services

e2Connect primarily provides services within India.

Individuals located outside India may access our website or submit service enquiries relating to services available within India. By doing so, you acknowledge that your information will be handled in accordance with this Privacy Policy and applicable Indian laws.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated Effective Date. Continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

e2Connect

Kerala, India

Website: https://www.e2connect.co.in/

Email: e2connectadmin2@gmail.com